Consumers have a 14-day right of revocation.
Right of revocation
You have the right to cancel this contract within fourteen days without giving reasons.
The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took or has taken possession of the last goods.To exercise your right of revocation, you must inform us (Bannerhero GmbH, Wolfener Str. 36 - Tor 2 Aufgang X, 12681 Berlin, firstname.lastname@example.org, Germany, telephone: 030 44673010) of your decision to revoke this contract by means of a clear declaration (e.g. a letter, fax or e-mail sent by post). You may use the attached model withdrawal form, but it is not mandatory.
To comply with the revocation period, it is sufficient that you send the notice of the exercise of the right of revocation before the expiry of the revocation period.
Consequences of the revocation
If you withdraw from this contract, we will have reimbursed you for all payments we have received from you, including delivery charges (except for the additional costs resulting from you choosing a delivery method other than that offered by us);The customer is obliged to pay back the amount immediately and at the latest within fourteen days of the day on which we received the notice of your revocation of this contract. We will use the same means of payment for this refund as you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees for this refund. We may refuse to refund until we have received the goods back or until you provide proof that you have returned the goods, whichever is earlier.
You must return or hand over the goods to us immediately and in any case at the latest within fourteen days from the date on which you notify us of the revocation of this contract. The deadline is met if you dispatch the goods before the expiry of the fourteen-day deadline. You shall bear the direct costs of returning the goods. In the case of goods which, due to their nature, cannot be sent back normally by post, these shall amount to EUR 89. They shall only be liable for any loss in value of the goods if such loss in value is due to handling of the goods which is not necessary to check the nature, properties and functioning of the goods.
The right of withdrawal does not apply to the following contracts:
contracts for the delivery of goods which are not prefabricated and for the manufacture of which an individual choice or destination by the consumer is required or which are clearly tailored to the personal needs of the consumer.